ClickCease Returns Policy - De Le Creme Fashions – De La Creme Fashions

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        Returns and Refunds

        We accept returns for exchange/refund within 14 days of purchase.
        Customer must notify us of return within 14 days of order.
        If item is not requested return within 14 days of purchase, then we are not held liable to accept return
        Items must be in condition as received, with tags and packaging where appropriate and sent via traceable means

        We will replace damaged / faulty items. We are happy to exchange the item should it not fit.
        If an item is not received in original condition, we are not held liable to give buyer full refund, or any refund as this breaches terms of sale. Please read this carefully prior to purchase.

        We DO NOT refund postage unless a fault has occurred on our part.

        A discretionary £5 return fee may be charged when processing refunds

        Free UK Returns

        We are pleased to announce we now provide free UK returns to customers. Having partnered with Collect+, we can provide you now with not only a smooth shopping experience, but also a smooth return process also. Making your shopping experience with us hassle free!

        A discretionary £5 return fee may be charged when processing refunds

         

        Returns Portal

        Returns are super simple and free with Collect+

        To start a return, please click HERE

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